We are Unique Training Solutions Limited, registered at 10 Sandridge Park, Porters Wood, St. Albans, Hertfordshire, AL3 6PH.

Your privacy is protected by law, and it is also protected by our data security and protection policies. This page gives you an idea of how we use your data and the safeguards we put in place to protect it.

You can contact our voluntarily appointed Data Protection Officer, Simon Ghent at contact@uniquetrainingsolutions.co.uk if you have any concerns or wish to exercise your rights.

Our Promises:

So that we can deliver our exceptional training solutions we need data about you.  We make the following promises about how we will treat this data:

• We will only collect data about you that is relevant and necessary;
• Your data will only be held on systems that meet compliance standards;
• Your data will only be accessed by those who need it, and we will minimise the amount of data that is processed, wherever possible;
• We will only share data with third parties that meet our own privacy standards for the purposes of trying to secure you funding unless either you have agreed to share data, we are required to share it by law, or we need to fulfil our service commitments to you through a;
• We will always remember that it is your personal data, not ours. As such we will ensure complete transparency and openness with you wherever possible.
• We respect your rights as outlined in the next section and will respond to all requests promptly

Your Rights:

You have the following rights over any data we hold about you:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You can read more about your rights here.

If you would like to uphold your rights, then please contact our Data Protection Officer at contact@uniquetrainingsolutions.co.uk .

If you are in dissatisfied with our response you also have the right to lodge a complaint with the Data Protection Authority. This can be done at https://ico.org.uk/concerns/.

Collecting Data:

We try and minimise the data held and the exact data elements we hold will be dependent on your journey with us. Typically, data elements we collect are restricted to:

• Your personal contact details – name, email address and phone number
• Your company details – as above but also company address, job title, website and other public held information if relevant;
• Transmitted information – such as emails, texts, messaging, phone call information and recordings, voice mails, email, meeting notes, CVs and document tracking information.

In very limited circumstances we may need to collect limited health information, for example if we need to know about a food intolerance or other important medical information when conducting a training course. This data is called “special category data” because it requires sensitive treatment. We handle this type of data particularly carefully.

Calls may also be recorded for information holding, quality and training purposes.

If you want to know what data about you, we have and how we obtained your data then please contact us.

Our website and other materials sent to you may contain links to other third-party websites. We may also offer buttons to social media that link to third party services. We’re not responsible for the content or the data privacy these sites provide through their tools or sites.

Why we process your Data

The primary legal basis that we process your data is for the fulfilment of Contract. Normally this means we have a training fulfilment contract with your employer.

Data gained from marketing our services or other business activities are processed for our Legitimate Interests.

How we use your personal data

We process information about you to provide you with the services for which you or your employee engages us.

In general terms our marketing activity is exclusively “Business to Business.”

If we believe you or your organisation will benefit from our services, we may use your data to market to you if you have consented us to or if we believe we have a legitimate interest in doing so, fulfil contractual arrangements or for other agreed purposes.  Every email sent from us allows you to opt out of receiving marketing emails from us, except for the purposes of fulfilling any contractual arrangements.

Calls may be recorded for information holding, quality and training purposes. Our email, document management and website analytics are used for information purposes.

All our processes are mapped and are subject to various internal policies, procedures and governance, ensuring your data privacy and security remains central to all we do.

Processing your Data

Data is processed/stored locally and on encrypted third party hosted cloud services such as Microsoft 365. In addition, we may use Large Language Models (LLM) to help us fulfil some of our services to you or your employee. A full list of these systems can be provided on request.

Data will predominantly be stored in either UK or EU data centres. We may also process limited data in the USA and other countries outside the UK or European Union from time to time for limited purposes.

Further to Section 119A of the Data Protection Act 2018 and noting Case C-311/18 in the European Court of Justice, if your data is transferred or processed outside of the UK or EEA, we ensure the safeguards of International Data Transfer Agreements (IDTAs) or Addendums are enforced. Where this is not possible, we ensure that European Standard Contractual Clauses are entered.

We regularly review suppliers for data security compliance to ensure your data is safe and track where your data is held.

Sharing your Data

We will not sell your data, nor will we share your information with third party organisations except as part of providing a product or service to you and/or when legally obliged to.

It is our policy to use only third-party providers that are bound to maintain appropriate levels of security and confidentiality, to process your personal information only as instructed by us, and to flow those same obligations down to their sub-processors.

Unique Training uses a Third-Party Data Protection Officer (DPO) for compliance purposes. Should you have a data protection query or complaint your details may be passed to him to assist us. In all other cases our DPO does not have access to your data.

We may also disclose your personal information to law enforcement, regulatory and other government agencies and to professional bodies and other third parties, as required by and/or in accordance with applicable law or regulation including but not limited to prevention of fraud or minimising credit risk.

If Unique Training is involved in a merger, acquisition or asset sale, personal data may be transferred between parties, but we will provide notice before personal data is transferred and becomes subject to a different privacy policy.

Retaining your Data

Dependant on the data you provide us and for what purpose it is provided we may need to retain your data for up to 6 years following the end of engagement with you or your employee. If you are an attendee to a training session your data will typically be deleted after 12 months. If you wish to find out more about your specific data retention, please contact us.

Data Permissions

Every marketing email sent from Us allows you to opt out of receiving emails from us, except for the purposes of fulfilling any contractual arrangements.

You can also contact us at the email address above and request to opt out, view, export or delete your data.

If you request for your data to be deleted, your name and email address will be added to an exceptions list and all other data removed to the extent possible.

If you ask for us to send information to a relative or friend, you warrant you have the consent from them to share their data with us.

Legal Compliance

We seek to uphold our legal obligations as covered by the Data Protection Act 2018, Data Use and Access Act 2025 and the General Data Protection Regulation 2016. Our Data Protection Authority is designated as the Information Commission (IC) formally the Information Commissioners Office (ICO).  This Privacy Policy is reviewed on a regular basis and was last reviewed in July 2025.

We retain the right to update this notice at any time. We will always document any changes and will publish the latest version on the company’s intranet.