Trainer, Assessor, Recruiter, all round super
bright and helpful person?

We Need You

Whether we are expanding our range of training programmes, servicing more clients, creating new services or simply increasing our marketing efforts we want to hire more smart, fun people.

We are proud to work within the Health Housing and Social Care sectors and see that the work we do has real purpose and creates meaningful change.

We are a nice bunch to work with. Being productive is important and taking pride in what we deliver is essential. There is a core team in head office and a growing network of training associates, qualification experts and recruitment delivery people that enable us to manage customer expectations, nationally.

Our head office is based in St Albans, but each position details the location and level of flexibility we can offer.

Are we the company for you?

Open Jobs

Training

Customer Success Manager

 

Are you Unique?

We are a Unique business – a company with 2 missions that help our clients hire, and train great people. Established in 2013 we offer 4 core business services, Training, Qualifications, Strategy and Recruitment solutions to our clients in the Health Housing and Social Care sectors.

We are now keen to hire an Account Director who will work specifically within the Training and Learning Development service at UTS. Our training business are leaders in the field with numerous accreditations’ and since 2016 we are a recognised, highly endorsed provider with Skills for Care. We deliver with an outstanding level of occupational competence and are highly qualified in the fields we practice.

This position is based at our head office in St Albans. You will need to drive and own a car.

The Customer Success Team at UTS are focussed on building and servicing all Training clients. It’s a busy team with over … customers and the role will promote training courses /content, resource trainers and coordinate the learners attending each course. UTS currently offer an open course calendar and will also design and deliver bespoke courses to our clients. Currently, training courses are predominantly offered and delivered via a Live Learning Platform but will also be delivered in person should the client require this. Delivery is national so there is a need to be very aware of who our clients could be, currently are and the potential for ongoing growth within the client portfolio.

The Customer Success team is imperative to helping our client portfolio grow by driving value, challenging the legacy within the business and proposing training solutions to our client’s own development requirements. To ensure we achieve this we’re now looking for a passionate Customer Success Manager to make the difference between great and excellent. It’s an exciting time to join UTS, we have lots of new products launching and an exciting new branding launch in October.

You will have solid experience in a Customer Success role within a purely service, orientated business. If you have worked in a Learning Development / Training / Recruitment environment that will be desired but not essential. We would like you to have an interest in the sectors we work in and be able to effectively drive and manage a team of business developers, relationship builders and customer service focussed skill sets.

The position

  • Manage and nurture growth and development within the Customer Success Team.
  • Drive commercial opportunity and performance within the prospect and existing client portfolio. This includes winning new business (alongside Directors) upselling renewals and retaining existing business.
  • Develop the client sales lifecycle.
  • Lead from the front in terms of sales proficiently, customer knowledge and ability to build partnerships and problem solve. Be able to influence your team, clients and the senior leadership team at UTS.
  • Have accountability alongside Directors for the performance of our Training Business and Training clients. Be the face of UTS for Training for Sales and Customer Service.
  • Understand and manage the performance of the CRM and internal training booking processes. Prioritise good data and identify opportunities within the client portfolio.
  • Work hand in hand with the Head of Training to understand capability and capacity of trainer and program content.
  • Lead on quality assurance collation for continuous improvement across the business.
  • Be accountable of all team and client reporting.

The person

  • Senior leadership background in Sales and Customer Service.
  • Proven Sales development and deal closing.
  • CRM Management ideally HubSpot.
  • Excellent communication skills.
  • Highly organised and able to organise others. A hybrid of account and project management skills.
  • Attention to detail and natural problem solver.
  • Team Leadership experience with proven performance results.
  • Patience and understanding of a growing business and new tech structures.
  • Ability to manage legacy and transformation within a customer success department.

The remuneration and benefits

  • £40-45K plus commission and bonus.
  • 33 days holiday
  • Pension
  • Employee Wellbeing Scheme
  • Team and Social events

Training

Customer Success Administrator

 

UTS is a national provider of training and qualifications to the Health, Housing and Social Care Sector and with over 18 years of experience within the sector we have built an excellent reputation of delivering high quality programmes as well as offering our customers extensive knowledge and support. We manage our clients training contracts inhouse within the Customer Success Team and due to an increased volume of work we are now looking to expand the team by hiring a full time Administrator.

We are a Unique business – a company with 2 missions that help our clients hire, and train great people. Established in 2013 we offer 4 core business services, Training, Qualifications, Strategy and Recruitment solutions to our clients in the Health Housing and Social Care sectors.

We are now keen to hire an Account Director who will work specifically within the Training and Learning Development service at UTS. Our training business are leaders in the field with numerous accreditations’ and since 2016 we are a recognised, highly endorsed provider with Skills for Care. We deliver with an outstanding level of occupational competence and are highly qualified in the fields we practice.

This position is based at our head office in St Albans. You will need to drive and own a car.

The Customer Success Team at UTS are focussed on building and servicing all Training clients. It’s a busy team with over … customers and the role will promote training courses /content, resource trainers and coordinate the learners attending each course. UTS currently offer an open course calendar and will also design and deliver bespoke courses to our clients. Currently, training courses are predominantly offered and delivered via a Live Learning Platform but will also be delivered in person should the client require this. Delivery is national so there is a need to be very aware of who our clients could be, currently are and the potential for ongoing growth within the client portfolio.

The Customer Success team is imperative to helping our client portfolio grow by driving value, challenging the legacy within the business and proposing training solutions to our client’s own development requirements. To ensure we achieve this we’re now looking for a passionate Customer Success Manager to make the difference between great and excellent. It’s an exciting time to join UTS, we have lots of new products launching and an exciting new branding launch in October.

You will have solid experience in a Customer Success role within a purely service, orientated business. If you have worked in a Learning Development / Training / Recruitment environment that will be desired but not essential. We would like you to have an interest in the sectors we work in and be able to effectively drive and manage a team of business developers, relationship builders and customer service focussed skill sets.

Our head office is based in St Albans. We have parking on site.

The Role

As Training Administrator, you will work with the Customer Success Team to specifically support the marketing, booking and general management of the open course training sessions we run daily. This is a role that requires attention to detail, the ability to multitask and to be a part of a team “contract” process that coordinates learners, trainers, and customers to ensure our courses are filled and run-on time every day. We use HubSpot as our CRM.

We are happy to consider a permanent or fixed term (minimum 6 months) for this position. We are NOT able to consider work from home or part time hours due to the demands of our clients and the onsite Customer Success team.

Job Tasks

  • Emailing our customers with Open Course dates and availability.
  • Taking Open Course bookings from customers and updating this on our Open Course calendar.
  • Calling learners that have not logged in to their training sessions and supporting them on to the course.
  • Taking support calls from learners that need guidance to access their online training session.
  • Weekly and monthly reporting on our Open Course numbers booked, available and attended.

The Person
We are looking for applicants who are confident when dealing with customers on the phone and over email and can always deliver a high level of customer service.

The ideal candidate will be able to demonstrate experience in these areas, as well has hold the below skills and attributes.

  • Excellent communication and customer service skills.
  • Fluent written and spoken English.
  • Extremely well organised and efficient.
  • Able to work under pressure and to tight deadlines.

Salary and Benefits
The salary is benchmarked at £23,000 – £25,000 pa

Training

Level 2/3 Health and Social Care Assessor

 

Unique Training Solutions are a specialist provider of quality training and apprenticeship programmes across the adult care sector. Established in 2003 we are an Ofsted ‘good’ provider and a ‘Centre of Excellence’ with Skills for Care.

We work predominantly with large levy paying employers to go in-house and deliver bespoke programmes. Our approach is to work in partnership with our customers to become a part of their learning and development team with the emphasis being on a quality provision that improves care practice.

This is an exciting opportunity for someone who is passionate about educating the adult care workforce to join our growing qualifications team. You will support our vision for the delivery of innovative developmental programmes that inspire our learners, improve practice, and positively impact on those who rely on care.

Our head office is based in St Albans; however, your role will include remote working with attendance to occasional meetings and developmental sessions at HQ. Once safe to do so, you will also resume visits to learners in their place of work across areas such as Hertfordshire, Essex, and parts of London. You will need to drive and own a car.

We can offer this role as full time / part time with a degree of flexibility within core hours if it meets the demands of our learners and qualification customers.

The Role

We are looking for an Assessor who has experience of working with learners to support the achievement of both Level 2 Adult Care Worker and L3 Lead Adult Care Worker programmes.

You will deliver professional, high-quality learning and support to your learners ensuring you inspire them to reach their full potential and achieve the best success at end point assessment.

This role reports into our Head of Qualifications.

We need you to

  • Be qualified to level 3 in Health and Social Care
  • Have prior experience of teaching, assessment, and quality assurance processes within adult care.
  • Hold qualifications in teaching and assessing
  • Have a proficient level of maths and English
  • Have experience of working with e-portfolios and a range of IT systems
  • Extremely well organised, efficient, and able to work on several tasks
  • Have excellent communication skills
  • Be flexible in their approach to support changes within a growing team
  • Hold a full driving licence and have own car

Role requirements

  • Carry our learner inductions.
  • Manage a caseload of learners to ensure timely achievement of their programme against their agreed curriculum plan.
  • Plan for and carry out all assessment processes to UTS high standards.
  • Deliver developmental sessions.
  • Carry out meaningful reviews with learners and their managers.
  • Provide effective IAG.
  • Promote equality, diversity, and safety for all learners.
  • Be able to support a range of additional support needs.
  • Provide 1-2-1 support and mentoring.
  • Attend standardisation and team meetings.
  • Maintain an excellent quality PDP and CPD, taking on board all feedback to continuously improve practice.

Salary and Benefits

Salary is benchmarked at £26-30k pa + performance bonus

  • 33 days holiday
  • Company laptop and equipment provided.
  • Office shut down over the Christmas period.
  • On-going professional development
  • Role progression
  • Pension
  • Employee Wellbeing Scheme
  • Team and Social events

Training

Senior Leadership Trainer – Health and Social Care

 

Unique Training Solutions Ltd (UTS) are the leading provider of training and apprenticeships to the Health, Housing and Social Care sectors. With over 14 years’ experience we have built a brilliant reputation for building and delivering high quality programmes and offering our customers extensive knowledge and support throughout. Our head office in St Albans has a core team and we are growing our network of permanent and freelance, associate trainers throughout the UK.

The Role

We can offer both permanent and freelance (associate) Trainers with in-depth experience delivering management training sessions and programme within the Health, Housing and Social Care Sector. We will require Trainers to work to the needs of our customers and be able and confident in delivering both face-to- face and live, virtual training.

Working as an Associate Trainer at UTS you will be required to:

  • Deliver high quality training subjects across a range of levels within Health, Housing and Social Care and in other subjects where experience and knowledge will add support.
  • Ensure all delivery is in accordance with current legislation, best practice and within UTS policy. Ensure all is compliant with CQC, CSSIW and for the local authority in which the company resides in.
  • Provide guidance and support to all learners.
  • Deliver within an agreed timescale that meets a customer and learners needs.
  • Communicate content with enthusiasm, articulation, and confidence.
  • Become a part of the UTS Associate Training community which will invite you to attend company meetings, provide programme updates and give you a platform to communicate with our network of Associate Trainers.

We would like you to:

  • Be excited and driven to deliver exceptional programmes and customer service. We want you to really be motivated by motivating and influencing positive change in others.
  • Have a strong background in Health, Housing and Social care with a great emphasis and proven experience in Health, Housing and Social Care
  • Be passionate about our sector and want to share your knowledge and experience through delivery of subjects, maintaining a high skill level in training and supporting our learners and clients to achieve exceptional results.
  • Want to raise the bar and continuously champion excellent training within Health, Housing and Social Care.
  • Hold a teaching qualification

We do need you to:

  • Pass a DBS check.

Salary and Benefits

UTS are competitive payers and as importantly, we value and support our Training Associates with a great head office team and benefits. We want to make sure we are adding value to your portfolio and that we are the hassle that you might incur as a freelance Trainer elsewhere. If you are also interested in permanent opportunities, please make a note on your application.

We offer you

  • Competitive day rates
  • Mileage at a set rate per mile
  • Fully developed materials for delivery
  • CPD sessions at our head office and via skype
  • A yearly AGM to include a CPD session and a social event

Training

Senior Leadership Trainer – Recruitment and Retention

 

Unique Training Solutions Ltd (UTS) are the leading provider of training and apprenticeships to the Health, Housing and Social Care sectors. With over 18 years’ experience we have built a brilliant reputation for building and delivering high quality programmes and offering our customers extensive knowledge and support throughout. Our head office in St Albans has a core team and we are growing our network of permanent and freelance, associate trainers throughout the UK. This position can be 100% remote (from the UK) as training will be delivered via our virtual Live Learn platform.

The Role

We have recently built a new business service that supports our client portfolio with Workforce Strategy and Recruitment Solutions, “Unique Talent Strategy”. Our sectors are facing crisis point in hiring and retaining great staff at all levels and we have a team of experts delivering projects to sector leaders to really change and embed effective solutions to help them attract, engage, develop, and retain staff. As part of this service and within our Training Solutions business we are now offering a number of Recruitment and Retention led training programmes and would like to hire Associate Trainers that have a good knowledge of the sector and have an in-depth understanding of recruitment and workforce strategy to help our existing team of experts deliver these high demand programmes.

Working as an Associate Trainer at UTS you will be required to:

  • Deliver high quality training, specifically within Workforce Development, Recruitment and Recruitment subjects to senior levels within Health, Housing and Social Care and in other subjects where experience and knowledge will add support.
  • Ensure all delivery is in accordance with current legislation, best practice and within UTS policy. Ensure all is compliant with CQC, CSSIW and for the local authority in which the company resides in.
  • Provide guidance and support to all learners.
  • Deliver within an agreed timescale that meets a customer and learners needs.
  • Communicate content with enthusiasm, articulation, and confidence.
  • Become a part of the UTS Associate Training community which will invite you to attend company meetings, provide programme updates and give you a platform to communicate with our network of Associate Trainers.

We would like you to:

  • Be excited and driven to deliver exceptional programmes and customer service. We want you to really be motivated by motivating and influencing positive change in others.
  • Have a strong background in Health, Housing and Social care with a great emphasis and proven experience in Recruitment and Retention strategies.
  • We are really looking for people that might be still working in a Leadership HR or Workforce function within Health Housing or Social Care that have a passion and desire to train and educate others OR have delivered senior leadership recruitment training in our sectors.
  • Be able to commit 5 days per month to support demand.
  • Be passionate about our sector and want to share your knowledge and experience through delivery of subjects, maintaining a high skill level in training and supporting our learners and clients to achieve exceptional results.
  • Want to raise the bar and continuously champion excellent training in Health, Housing and Social Care.

We do need you to:

  • Pass a DBS check.

Salary and Benefits

UTS are competitive payers and as importantly, we value and support our Training Associates with a great head office team and benefits. We want to make sure we are adding value to your portfolio and that we are the hassle that you might incur as a freelance Trainer elsewhere.

We offer you

  • Competitive day rates
  • Fully developed materials for delivery

Let’s Talk About Working for Us